AT&T Technical Care Representative

at  ATT

JOB DESCRIPTION:

Join AT&T as a Technical Care Representative and become the trusted voice for millions of our customers using AT&T converged services. You’ll be instrumental in shaping customer experiences and resolving their issues, queries, and requests related to our products and services. This role offers a valuable opportunity to gain experience and access resources that will help you make a significant impact on your future.
Why AT&T? AT&T is dedicated to delivering top-tier service, ensuring our customers stay connected with the people, entertainment, and information they value most. Whether you’re a recent graduate or an experienced professional, we offer an ideal platform to propel your career forward.

REQUIREMENTS:

• Fluent in English (B2-C1 level)
• Flexible to work in an 18/7 environment to serve a global customer base
• Ability to create a positive customer impression
• Ability to handle difficult situations with patience and empathy
• Logical thinking and a passion for problem solving
• Interest in technology and eagerness to learn
• Resilience and strong work ethic suitable for a fast-paced environment
• Previous experience in a technical or support center is a plus, but not required

• Serve as the voice of AT&T, handling customers’ inquiries over the phone
• Ensure a positive customer experience by delivering appropriate solutions
• Address a range of issues related to AT&T converged products and services