Atlas Support Manager - Technology

at  Mazars

Atlas Support Manager – UK Atlas Implementation team
Forvis Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development.
About the team
Forvis Mazars keeps developing its audit offering through continuously investing in people, processes, training and technology. We have developed Atlas, our new bespoke global audit platform, to enable the delivery of consistent and efficient quality audits that deliver value.
Within our Audit Quality Support Team (AQST), the UK Atlas Implementation team leads the implementation of this new platform within the UK and provides level 1 support to around 1,400 client-facing auditors working predominantly in the UK. Our implementation team, a collective of financial auditors with a passion for technology, works closely with the wider AQST and service line leadership teams to ensure that Forvis Mazars has the right tools in place to deliver exceptional audit work and future-proof our growing business.

About the role

• Leading the level 1 support function, including the streamlining of processes, to ensure a high level of support to the platform’s end users in an efficient manner.
• Documenting and updating ISQM (UK) 1 process and controls documentation relating to the platform.
• Working collaboratively with the level 2 support team as well as the wider central implementation team where needed to escalate important issues, assist in troubleshooting and adapt our UK approach to fit the circumstances.
• Liaising with internal stakeholders from across the business when required on implementation related matters, such as regular reporting to the service line leadership team or advising other teams on the platform’s functionality.
• Taking the lead on ad-hoc implementation tasks, such as the delivery of training, including the preparation of training materials.

What are we looking for?

• Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes.
• Experience in implementing, customising, and supporting cloud-based systems.
• An interest in driving change, technology and transformation.
• A basic understanding of regulated industries, such as financial audit, is desirable.
• Ability and willingness to challenge and influence more senior individuals and peers.
• Strong written and oral communication skills.
• Ability to work independently, manage multiple work commitments, and to meet targets and deadlines.
• Comfortable managing projects, and not afraid to try different tasks from day-to-day.
• Behaviours consistent with Forvis Mazars values, a positive individual who can demonstrate they are truly a team player.

About Forvis Mazars
Forvis Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting.
We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action.
At Forvis Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential.
Being inclusive is core to our culture at Forvis Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here.
Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application.

• Leading the level 1 support function, including the streamlining of processes, to ensure a high level of support to the platform’s end users in an efficient manner.
• Documenting and updating ISQM (UK) 1 process and controls documentation relating to the platform.
• Working collaboratively with the level 2 support team as well as the wider central implementation team where needed to escalate important issues, assist in troubleshooting and adapt our UK approach to fit the circumstances.
• Liaising with internal stakeholders from across the business when required on implementation related matters, such as regular reporting to the service line leadership team or advising other teams on the platform’s functionality.
• Taking the lead on ad-hoc implementation tasks, such as the delivery of training, including the preparation of training materials