Atlassian Administrator

at  Lightspeed

Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a highly motivated and skilled Atlassian Administrator to join our IT team in Montreal. As the steward of our Atlassian ecosystem, you will play a critical role in optimizing our use of Jira, Confluence, and related tools to enhance collaboration, streamline workflows, and drive efficiency across the organization. You will be responsible for maintaining the health and security of our Atlassian instances, while also working closely with various teams to understand their needs and tailor solutions to improve their workflows.
What you’ll be doing:

System Administration:

• Optimize performance of Jira, Confluence, and Atlassian tools.
• Manage user accounts and permissions (SOX compliance).
• Monitor system health and resolve performance issues.

Customization:

• Design and implement tailored workflows in Jira.
• Create custom fields and screens to enhance user experience.
• Maintain organized and up-to-date documentation.

User Support:

• Develop and deliver training programs for effective tool usage.
• Provide timely support for user inquiries and technical issues.
• Maintain comprehensive documentation and knowledge bases.

Process Improvement:

• Analyze and improve existing workflows for efficiency.
• Identify and implement automation opportunities within Jira.
• Collaborate with teams to address specific needs and challenges.

Governance:

• Implement security measures to ensure data protection and compliance (SOX).
• Optimize license utilization for cost-effectiveness.
• Establish and enforce change management procedures.

Strategic Planning:

• Conduct needs assessments to align tools with business requirements.
• Collaborate with stakeholders to create a strategic roadmap for Atlassian adoption.
• Manage relationships with Atlassian and third-party vendors for optimal support.

What you need to bring:

• Proven experience as an Atlassian Administrator, with strong expertise in Jira and Confluence administration.
• Deep understanding of Jira workflows, schemes, custom fields, and add-ons.
• Experience in configuring and managing Confluence spaces, templates, and permissions.
• Strong understanding of user management, access controls, and data security best practices.
• Experience in scripting for automation within the Atlassian ecosystem.
• Advanced hands-on experience in Service Desk technology and ITIL/ITSM
• Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), helpdesk ticketing systems (ServiceNow, JIRA), and other applicable software services
• Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently
• Programming experience with low-code / no-code environments
• Experience in planning, implementing, and maintaining various technology components to meet business requirements.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!
What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment; (3 days a week in office in the Old Port of Montreal)
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Health and wellness benefits
• A variety of snacks, coffee, and teas are always accessible and available in the office kitchen - Tuesday’s, Wednesday’s and Thursday’s lunch is served.
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Please refer the Job description for details