Atlassian Support Engineer

at  Valce Talent Solutions

Hybrid position in Monterrey - Saltillo
Advanced level of english
Job Description: Atlassian Support Engineer
Minimum Experience : Proven experience (3+ years) as a support engineer or similar user facing role with a focus on Jira and Confluence. We are looking for an experienced Support Engineer with strong expertise in Jira and Confluence. The ideal candidate will provide outstanding support to our users, handling inquiries related to project configuration changes, user access requests, and new project creation. This role demands a thorough understanding of Jira and Confluence, along with excellent problem-solving abilities and a customer-centric mindset.

Essential Job Functions

• User Assistance and Issue Resolution: Serve as the primary contact for all inquiries related to Finra Jira and Confluence, providing timely and accurate solutions to user issues and requests.
• Configuration Management: Manage requests for project configuration changes, ensuring they align with business needs and adhere to company policies.
• Access Administration: Oversee user access, roles, and permissions.
• Project/Space Creation: Set up new projects and configure workflows based on specific requirements.
• Ongoing Improvement: Regularly assess and recommend enhancements to the Jira and Confluence setup to improve performance and user experience.
• Team Collaboration: Work closely with other IT and support teams to ensure a unified approach to user support.
• In depth understanding of Jira and Confluence, including advanced features and admin capabilities.
• Proven ability to handle multiple tasks.
• Excellent communication and interpersonal skills.
• Familiarity working with Bitbucket is highly desirable.
• Scripting and automation skills are highly desirable.

Please refer the Job description for details