Attendant

at  House of Lords

Positions
1
Band / Grade
HL3
Salary
£25,700 per annum
Post Type
Concurrent (External + Internal)
Contract Type
Permanent
Working Pattern
Full Time
Leave entitlement
Starting at 30 days per annum
Pension
Civil Service Pension Scheme
Closing Date
27th October 2024 at 23:55
Interview Date(s)
Interviews are likely to take place in early November 2024.
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We are looking for an Attendant to join the Department of Facilities at the House of Lords. This is a position where you will provide daily and direct support to Members, Members’ Staff and staff of the House of Lords. You will support in the booking and set up of rooms within the Parliamentary Estate, sort and deliver mail, respond to queries from customers and welcome guests at reception.
This is a position based on site at Parliament, where you will be expected to attend in person. This is an exciting opportunity for someone that enjoys working in a varied, customer-facing environment and enjoys resolving customer queries both independently and as part of a team.

You’ll be accountable for –

• Providing an efficient service in the Reception areas
• Greeting visitors and customers in a courteous and timely manner
• Acting as a Fire Evacuation Marshal and a First Aider (training is provided)
• Liaise with the Parliamentary Helpdesk to ensure jobs and requests are logged and actioned
• Delivery of mail items, packages, telephone messages and maintaining post system
• Allocating and coordinating room bookings, as well as setting up rooms prior to use

Please see the full list of responsibilities and more information on the attached job description.

What we’re looking for –

• Communication Skills- Clear and accurate oral, written and online communication skills and ability to adapt style of written and oral communication to meet the needs of the audience.

• Organisational Skills- Strong organisational and time-management skills, and the ability to manage several important or urgent tasks at once, knowing when to ask for assistance.

• 
  Teamwork and collaboration– Experience of working effectively with others as part of a team, demonstrating reliability, a flexible approach to work, and adapting to a range of situations, individuals and groups; ability to build relationships both within and outside of the House of Lords at all levels.
• 
  Professionalism, Tact and Discretion- Strong interpersonal skills, including the ability to build successful relationships with internal and external stakeholders, to represent Property and Office Services appropriately to a wide range of people and organisations in various situations, and to handle difficult or sensitive situations with tact and discretion.

• Providing an efficient service in the Reception areas
• Greeting visitors and customers in a courteous and timely manner
• Acting as a Fire Evacuation Marshal and a First Aider (training is provided)
• Liaise with the Parliamentary Helpdesk to ensure jobs and requests are logged and actioned
• Delivery of mail items, packages, telephone messages and maintaining post system
• Allocating and coordinating room bookings, as well as setting up rooms prior to us