Attorney

at  MRI Software

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for “family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Rivonia office in Johannesburg.
TPN is a credit bureau registered in terms of the National Credit Act No.34 of 2005 (NCA). The business operates as a niche market bureau in the rental property and employment market and owns and maintains its own verified tenant behaviour and employee work history databases.
The successful applicant will be responsible for maintaining regulatory compliance while managing the NCA legislated dispute process and client queries.
Duties include:
Disputes:

The initial loading of disputes on the TPN Dispute Manager System will be logged by the Legal Administrator; there after the TPN Attorney will own the dispute process.

• Liaise with consumer and client regarding the collection of all credible evidence to ensure the dispute can be fully and accurately resolved.
• Review and provide legal advice on all dispute documentation provided, telephonically or via electronic mail.
• Ensure the resolution of disputes within the 20 business day period so as not to exceed time limits as set by the NCA.
• Close disputes fairly, taking into account the evidence received, the requirements of the NCA and any other relevant legislation.
• Liaise with TransUnion (TU) to update / remove any listing which was loaded on the TU database.
• Liaise with Credit Ombudsman (Ombud) / National Credit Regulator (NCR) for disputes which have been escalated – ensure TPN provides properly summarised, documented and categorised response which best assists the Ombud / NCR in making the same finding as TPN.
• Send monthly Dispute Report to the NCR.

• Handle regulator audits and queries as and when they arise.
• Provide legal support to the business teams
• Developing and reviewing internal policy documents relating to the Bureau.