Audiology Receptionist

at  Tameside and Glossop Integrated Care NHS Foundation Trust

Band 2 - 30 hours per week - Permanent position
You will be responsible for providing clinic administration and reception support to patients attending Audiology Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance on AUDITBASE system. Use of Lorenzo and ERS will be part of the daily workload and liasing with clinical staff in the department (inc ENT) and colleagues in other Admin departments in the Trust.
Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
Enter clinic attendances on AUDITBASE in the identified timescales and to the identified standards.
Book appointments, update attendances and action referrals.
Maintain the reception and waiting area to an orderly state at all times.
Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
Arrange and respond to transport/Interpreter requests as directed.
Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety
Care
Respect
Communication
Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed

Please refer the Job description for details