Audit Operations Manager

at  PwC

I’m interested
Do you want to join the house of opportunities? Are you looking to have a caring team around you and tailored ways to develop yourself? Great, because we have vacancy waiting just for you!
We are seeking an experienced Operational Manager to lead and manage Remote team member (RTM) operations our audit practice together with the RTM TalentHub Lead. The Operational Manager will be responsible for daily operations, ensuring compliance, quality, and an effective resourcing model in audit. This role requires excellent leadership, communication, and project management skills, as well as an understanding of audit processes and quality requirements.

WHY SHOULD I APPLY TO PWC?

At PwC, you can expect a relaxed, positive, and inclusive work environment - We aim to be an open workplace for everyone. When you start, you’ll have your own buddy, and usually, on your first day, you’ll get to meet other new PwC colleagues at the company’s joint induction day. We have various clubs where you can spend your free time with colleagues. You can go on group outings to museums, wine clubs, board game nights, fishing trips, or CrossFit sessions. Additionally, you’re welcome to join us for Christmas parties and summer celebrations, where you can enjoy performances by top-notch artists, among other things.
Flexibility in daily life and work - With us, you have the opportunity to take responsibility for how you work - you know what works best for you. Although client work brings certain frameworks to everyday life, you can utilize our flexible work model and hybrid work in balancing work and leisure. We want to be an even more flexible workplace for our professionals and provide support in different stages of life and career, whether it’s a promotion to a new role or returning from parental leave.
Bonus structure and career progression - We enable everyone’s growth and development. Your supervisor will discuss with you annually the possibility of promotion and salary increase. As a permanent employee, based on your performance, you have the opportunity for an annual bonus according to the current policy.
We invest in your well-being through wellness programs and benefits - Here are examples of upcoming employment benefits: mobile phone benefit and wireless headphones (iPhone 12 pro), meal benefit, €300 fitness, culture, and commuting benefit, sick childcare service, comprehensive occupational health care, Auntie service, comprehensive accident insurance for remote work and leisure time, parking facility, private gym, company car benefit, and bicycle benefit. If something was missing, suggest it, and your wish may come true!

What do you expect from me?

• Bachelor’s/master’s degree in business administration, or in relevant field
• Several years of experience from operations management or project management in audit, accounting outsourcing or shared services environment
• Experience of setting up/ or managing KPI measures, budget and cost monitoring, resource management, quality processes.
• Problem solver with business mindset, strong communication and interpersonal skills
• Exceptional attention to detail and quality
• Ability to work independently and collaborate effectively with multicultural teams
• English language skills at excellent level

We are seeking a motivated and versatile team member. We value the richness brought by diverse backgrounds and encourage you to apply even if you do not meet all the requirements listed above. Join our team and make a significant impact on our organization’s success!

• Ensuring service management and acting as a single point of contact for the audit engagement teams and RTM Talenthub lead
• Monitoring of hours and invoicing, as well as communication of changes in overall demand plan
• Annual demand plan delivery to RTM Talenthub lead
• Ensuring RTM operational processes and tools are in line with system of quality management and service agreement
• Performance and quality monitoring including escalation in case of performance or scheduling challenges, and if there are significant changes in demand
• Updating any changes to tools & guidance and communicating this to all relevant stakeholders
• Identifying development areas in RTM model, including implementation responsibility in production development
• Responsible of monthly operational meetings and coordination of engagement team champions
• Participating in the monthly leadership and quarterly quality meetings