Authorisations Administrator

at  GenesisCare

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Are you ready to embark on an exciting journey as an Authorisations Administrator at our state-of-the-art cancer care centre located in Waterlooville? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
The Role:
As an Authorisations Administrator with us, you’ll play a pivotal role in liaising with insurers, self-funding patients and other third parties. The role will involve administration of patient records to ensure the finance team and wider business are always informed of progress and changes to forthcoming treatment. This is your opportunity to make a meaningful impact and develop your career.

What You’ll Do:

• Liaise with various insurance companies to ensure all treatment is authorised and verified for each patient
• Liaise with patients regarding costs of treatment and payment terms
• Maintain and update patient referral information for each centre
• Liaise with the finance team in all aspects of patient accounts administration
• Liaise with consultants, secretaries, radiographers, nursing staff and patient administration Staff regarding patient information and treatment plans
• Prioritise workflow in accordance with patient category
• Provide excellent communication and organisational skills at all times
• Ensure all patients and insurers experience the highest levels of service at all times
• Maintain accurate and complete records of patient details in line with the agreed processes within Genesis Care
• Ensure that patient confidentiality is maintained in respect of personal information in accordance with Genesis Care policies and statutory legislation.
• Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
• Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines
• Undertake continual professional development (CPD) and company designated mandatory training
• Adhere to company standards in respect of appearance, behaviour and demeanour at all times
• Carry out any other duties appropriate for a post of this nature

What You’ll Have:

Experience and skills:

• Strong communication skills
• Excellent attention to detail
• Able to work to deadlines
• Ability to multitask and prioritise
• Confident, approachable and strong team working skills
• Team Player

Qualifications and Knowledge:

• Understanding of customer care
• GCSE and or A Level qualification
• Ability to competently use Microsoft office suite

Why Choose GenesisCare:

Discover what’s in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.
We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
Collaborating with universities and leading clinicians globally, we’re dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.
We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.
Join GenesisCare UK and shape your future, while shaping the future of cancer care.
GenesisCare is an Equal Opportunity Employer

• Liaise with various insurance companies to ensure all treatment is authorised and verified for each patient
• Liaise with patients regarding costs of treatment and payment terms
• Maintain and update patient referral information for each centre
• Liaise with the finance team in all aspects of patient accounts administration
• Liaise with consultants, secretaries, radiographers, nursing staff and patient administration Staff regarding patient information and treatment plans
• Prioritise workflow in accordance with patient category
• Provide excellent communication and organisational skills at all times
• Ensure all patients and insurers experience the highest levels of service at all times
• Maintain accurate and complete records of patient details in line with the agreed processes within Genesis Care
• Ensure that patient confidentiality is maintained in respect of personal information in accordance with Genesis Care policies and statutory legislation.
• Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
• Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines
• Undertake continual professional development (CPD) and company designated mandatory training
• Adhere to company standards in respect of appearance, behaviour and demeanour at all times
• Carry out any other duties appropriate for a post of this natur