Authorisations Associate

at  HCA Healthcare UK

FULL-TIME 40 HOURS

Shifts: 8.30AM - 5PM
We’re looking for a Authorisations Associate to join our team based in Prestatyn. This role will involve liaising with insurance providers and consultants over the phone. HCA has been founded on 5-star exceptional service. Our team here, ensure that all patients receive that VIP treatment from the initial call.
As a Authorisations Associate, you’ll be working within a highly focused, high volume, supportive, collaborative team. You will be responsible for making patient appointments and handling information requests over the telephone and by email. You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Contact Centre team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.

• Liaise with insurance providers, consultants and patients.
• Handling information requests over the telephone and by e-mail, providing details of facilities.
• To provide rapid response when answering call working towards set SLAs and individual KPIs.
• Disseminating information about hospitals, their services, and their departments, utilising the relevant hospital USPs.
• To administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process.