Auto Claims Desk Appraiser (Remote)

at  Wawanesa Insurance

Date: Sep 27, 2024
Location: Remote - US, US Yakima, WA, US, 98901 West Linn, OR, US, 97068 Spokane, WA, US, 99201 Fort Collins, CO, US, 80526 Dallas, TX, US, 75201 Denver, CO, US, 80123 Houston, TX, US, 77002 El Paso, TX, US, 79900 Tucson, AZ, US, 85641 TX, US, 78006 Las Vegas, NV, US, 89107 Salt Lake City, UT, US, 84105 Keller, TX, US, 76248 Phoenix, AZ, US, 85001 Austin, TX, US, 73301 Colorado Springs, CO, US, 80901
Company: Wawanesa Insurance
Job ID: 8619
Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.
We are proud to be a subsidiary of the Auto Club of Southern California (AAA). Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.
We are proud to offer employees the flexibility to choose where they want to work. In this role, you can work from home in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.

QUALIFICATIONS

• 3 + years automobile estimating experience
• Professional/technical designation would be preferred
• Strong knowledge of estimating software (Mitchell)
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Excellent negotiation skills
• Strong ability to communicate effectively, both verbally and in writing
• Strong customer service skills
• Position requires the ability to lift up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs

• Provide exceptional customer service
• Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
• Communicate with repair facilities, estimators and adjusters as required to ensure accuracy and completeness of estimates
• Refer estimates to appropriate parties for re-inspection as required
• Meet company service standards by maintaining an active production schedule and diary system
• Develop positive business relationships with internal and external parties
• Maintain vigilance in the detection and prevention of fraud
• Serve as a resource person to less experienced adjusting staff and appraisers
• Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices and developments in automobile repair procedures and materials
• Perform other duties as required