Automation Design Practitioner

at  Nedbank

MINIMUM EXPERIENCE LEVEL

• 3 - 6 years
• 2 – 4 years Blue Prism development; Business Analysis techniques and practices experience; Ability to develop processes at a medium to high complexity under supervision; Tester experience

ESSENTIAL QUALIFICATIONS - NQF LEVEL

• Advanced Diplomas/National 1st Degrees

PREFERRED QUALIFICATION

• NQF Level 6 Qualification in Computer Science or Information Technology

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant Software and system Knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

JOB PURPOSE

To contribute towards Nedbank’s aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need.
Expectations of a Design Practitioner II is to have the cognitive ability to grasp more complex automation concepts, have more intermediate practical automation experience through the build of some medium level processes, can help themselves around the concept of requirement gathering/analysis, have previously shown how innovative thinking can lead to alternative ways of solving a business need, and will have the ability to work on more complex processes. Little to none work supervision will be required. Dual tasking will be required as well as the incorporation of previously taught skills/tools

JOB RESPONSIBILITIES

• With guidance of a senior, perform requirements analysis to understand, structure, organise and specify the business need.
• Conduct the process walk-through sessions to ensure correct interpretation of the business need and to eliminate any uncertainties. Seek guidance from a senior where needed.
• Head up requirements sign off session with your business stakeholders. Seek guidance from a senior where needed.
• Apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution. Seek guidance from a senior where needed.
• Scrutinise the business need to identify additional opportunities to add business value. Run ideas past a senior before engaging with Stakeholders.
• Document requirements with quality and using your own words to ensure perfect understanding. Seek guidance from a senior where needed.
• Maintain the integrity of all current and future requirements for processes that the Automation Design Practitioner II are responsible for.
• Use visual diagrams to model scope, process flows, and dependencies.
• Writing requirements using business language in order to ensure SME’s are in alignment with WHAT they expect the automated process should do.
• Writing design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
• Creating all necessary artifacts and ensuring that the necessary signoffs are obtained. Seek guidance from a senior where needed.
• Develop according to RPA best practices and principles, within an agile framework.
• Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes.
• Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes.
• Seek development guidance when needed.
• Conduct peer code reviews and testing.
• Debug and fix running processes in your portfolio. Seek guidance when needed.
• Provide quality business support for processes your team is accountable for.
• Continuous awareness of running processes to identify potential issues or enhancements.
• Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve one’s problem first but be confident to admit when one has failed and ask when help is needed.
• With guidance, drive cross team collaboration to optimise and refine a solution.