Automation Engineer

at  PerkinElmer

We are seeking a highly motivated Automation Engineer to deliver essential on-site support as a member of our PerkinElmer team at a customer site. This role is a key component of our technical services support team, embedded within the department and tasked with providing first-line software, technical & hardware support for their automated platforms and bench top liquid handlers with the primary objective of maximizing system reliability. The role will also work with the wider Scientific Services team to support on a variety of additional automation platforms when required and will be based at Stevenage

Job Responsibilities

• Act as ‘first-responder’ for critical equipment breakdowns, ensuring minimal impact on scientific activity.
• Carryout on-going system performance analysis based upon error logs, live run interventions and root-cause analysis & trending of errors to mitigate their reoccurrence.
• Provide technical mediation in the event of long running equipment issues involving multiple vendors.
• Assist in developing training packages tailored to the automation platforms, intended for both LIS Engineers & the client’s scientific workforce.
• Develop and implement a proactive maintenance regime for key equipment.
• Oversee & participate in equipment support activities.
• Train scientists on best practices for the use of automated equipment, ensuring optimal routine and operation.
• Develop support solutions built around department requirements to enhance service delivery
• Establish & maintain strong relationships with the Vendor Service Organization.
• Maintain awareness of new developments in their field of Laboratory Automation.
• Help develop best-practice and facilitate knowledge sharing between automation SME’s at GSK.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

CRITICAL SKILLS:

• Ability to troubleshoot and problem-solve when training is limited.
• Technical writing
• Exceptional interpersonal and coaching skills
• Experience using Microsoft Suite (i.e. Outlook, Teams, Word, Excel)
• Effective communicator (ex. Audits, speaking with leadership)
• Self-motivated and ability to work under pressure to prioritize conflicting deadlines.
• Ability to work collaboratively with international counterparts to achieve global objectives.

BASIC QUALIFICATIONS:

• Bachelor’s degree (or equivalent) in Engineering, Technical, or Sciences with 3+ year(s) servicing laboratory equipment OR
• Higher National Diploma (HND) (or equivalent) in Engineering, Technical, or Sciences with 4+ year(s) of experience servicing laboratory equipment OR
• A Level (or equivalent) in Engineering, Technical, or Sciences with 5+ year(s) of experience servicing laboratory equipment OR
• General Certificate of Secondary Education (GCSE) with 6+ years of experience serving laboratory equipment.

PREFERRED QUALIFICATIONS:

• Solid understanding of core competencies involved with liquid handling automation.
• Experience working in a Pharmaceutical or regulated environment.
• Having leadership experience is advantageous for this role.

• Act as ‘first-responder’ for critical equipment breakdowns, ensuring minimal impact on scientific activity.
• Carryout on-going system performance analysis based upon error logs, live run interventions and root-cause analysis & trending of errors to mitigate their reoccurrence.
• Provide technical mediation in the event of long running equipment issues involving multiple vendors.
• Assist in developing training packages tailored to the automation platforms, intended for both LIS Engineers & the client’s scientific workforce.
• Develop and implement a proactive maintenance regime for key equipment.
• Oversee & participate in equipment support activities.
• Train scientists on best practices for the use of automated equipment, ensuring optimal routine and operation.
• Develop support solutions built around department requirements to enhance service delivery
• Establish & maintain strong relationships with the Vendor Service Organization.
• Maintain awareness of new developments in their field of Laboratory Automation.
• Help develop best-practice and facilitate knowledge sharing between automation SME’s at GSK