Automotive Back Parts Window Associate

at  Canadian Tire Bayers Lake Halifax Store 465

CANADIAN TIRE BAYERS LAKE– STORE 465

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects, and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attracting, retaining and developing excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

REQUIRED SKILLS AND ABILITIES

Successful candidates will demonstrate the following competencies:

• Strong orientation towards customer service excellence.
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Detail-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to plan and organize daily tasks.
• Effective written and oral communication skills.
• Ability to multitask, adapt and cope with challenging and changing situations.

Customer Service

• Responds to and handles internal and external customer inquiries, requests, and concerns in a timely manner.
• Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking, and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.

Operations

• Serves Licensed Automotive Technicians and processes their requests for parts and tires.
• Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.
• Sources and orders automotive parts, shop supplies and products through authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre.
• Verifies correct vehicle information and parts and tires applications for look-up and ordering.
• Quotes parts and tire pricing and availability.
• Locates products in the warehouse.
• Maintains and controls accuracy of inventory, including shop specialty tools.
• Verifies accuracy of all outside orders by matching product descriptions to product numbers.
• Walks their assigned sections to understand what needs to be accomplished on a daily basis.
• Restocks parts and tire areas with stock received.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.
• Maintains housekeeping standards of workstations and inventory area and in service reception/work area.
• Stocks shelves in storage display areas.
• Secures, warehouse area, parts, and tire inventory from unauthorized persons.
• Processes returns, warranties and castings as required.
• Records lost sales.
• Reports stolen and damaged goods to Management.
• Assists in back up for telephone calls.
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Complies with company, store, department, and Automotive Service Centre policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.