Automotive BDC Hyundai Chevrolet Nissan Cadillac Mazda Subaru Toyota Audi

at  Empire Automotive Group

JOB DESCRIPTION

Empire Automotive Group: Sales BDC - Business Development - Guest Experience Team
A strong first impression with customers is an essential part of the automotive sales process. Our Business Development Center Representative will work in our centralized facility in Huntington and provide that first, friendly, helpful voice for consumers who reach out to us for their automotive needs.

Your daily responsibilities:

• You will receive customer calls and establish follows-up with sales appointments.
• You will make outbound calls following up with customer inquiries.
• You will respond quickly to internet & phone inquiries by email, phone & text.
• You will provide customers with exceptional product knowledge and direct them to the appropriate dealership resources.
• You will provide a friendly and helpful demeanor with the sales team while working on answering customer inquiries on both new and used cars.
• You will utilize CRM tracking system daily, accurately tracking and entering all necessary information.

We have created a dealer culture that’s inviting to all our employees, empowering them to be successful in their roles. The BDC Representative will continue to support the sales team with resources to further assist the customer with a positive car buying experience.

Qualities we’re looking for:

• You have excellent communication, interpersonal, and organizational skills.
• You are reliable and presentable in business attire representing Empire in a professional matter.
• You understand the importance of listening and being empathetic.
• You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have friendliness, enthusiasm, reliability, with a positive “team-player” attitude.
• You are an excellent teammate with a collaborative attitude and eagerness to improve.
• You are open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• You have strong computer and multitasking skills: Microsoft, Google, CRM tools.
• You will operate a clean, organized, presentable workplace with a strong attention to details.
• You are prompt, savvy, and have a responsible, courteous demeanor.
• You are well spoken with a positive and hardworking personality.
• You enjoy speaking to people, helping them with patient focus and attention.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

COMPANY DESCRIPTION

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.
At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

• You will receive customer calls and establish follows-up with sales appointments.
• You will make outbound calls following up with customer inquiries.
• You will respond quickly to internet & phone inquiries by email, phone & text.
• You will provide customers with exceptional product knowledge and direct them to the appropriate dealership resources.
• You will provide a friendly and helpful demeanor with the sales team while working on answering customer inquiries on both new and used cars.
• You will utilize CRM tracking system daily, accurately tracking and entering all necessary information