Automotive EV Testing Technical Support Engineer

at  Keysight Technologies INC

Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
The primary responsibilities for this role are to provide post-sales support for electric vehicle battery and charging test solutions. Uses in-depth technical or scientific knowledge and solution expertise to resolve solution support escalations. May interact directly with customers or provide deep support internally to Service Engineers, Solution Engineers, or customer call center personnel. For new electric vehicle test solutions, ensure support plans, repair levels, and production support plans are developed and implemented. Additionally, may provide technical product and measurement consulting on presales opportunities. May interact with marketing, sales, technical support, quality assurance, manufacturing, product development, etc. as well as external customers to ensure that solutions have necessary features, cost parameters, supportability goals, reliability targets, and release schedules. May be responsible for writing product/process user documentation May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers, and solutions engineers.

Responsibilities:

• Owns responsibility for three key functions and workflows:
• EV solution support case management, including tracking case resolution and customer communication on the case status
• Development and execution of worldwide support strategies and plans
• Support the transfer of battery and charging test knowledge

Qualifications:

• Case/escalation management
• Cross-functional collaboration
• Effective communications with multiple organizations and management levels
• Bachelor’s or Master’s degree or University degree or equivalent plus directly relevant experience as a manager, supervisor, and/or individual contributor.
• English and German language proficiency preferred
• >25% travel required

Careers Privacy Statement
Keysight is an Equal Opportunity Employer.

• Owns responsibility for three key functions and workflows:
• EV solution support case management, including tracking case resolution and customer communication on the case status
• Development and execution of worldwide support strategies and plans
• Support the transfer of battery and charging test knowledg