Automotive Parts Associate ( AUTOMOTIVE EXPERIRENCE/KNOWLEDGE IS REQUIRED)

at  Canadian Tire

*ATTENTION: PLEASE DO NOT APPLY IF YOU HAVE NO AUTOMOTIVE EXPERIENCE/KNOWLEDGE*

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader – automotive parts, accessories, and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages, including benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

SUMMARY:

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

REQUIREMENTS:

• Demonstrated automotive subject matter knowledge and interest.
• Basic math and typing skills.
• Good working knowledge of automotive parts lookup system.
• The ability to operate a cash register is an asset.
• Ability to work under minimal supervision with computerized systems.
• Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.
• Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
• Strong communication skills, ability to listen carefully and to give precise instructions.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to multitask, adapt and cope with challenging and changing situations.
• Positive attitude, punctuality and solid work ethic.

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
• Directs or guides customers to the location of requested items.
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Deals with challenging situations in a professional manner.
• Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
• Sources and orders automotive parts for customers through authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
• Processes returns, warranties and castings as required.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Stock shelves and merchandise display areas using modules and planograms as guidelines.
• Maintains inventory accuracy and identifies/reports low stock levels.
• Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.