Automotive Service Advisor

at  Great Lakes Hyundai

GREAT OPPORTUNITY FOR AN EXPERIENCED SERVICE ADVISOR!!

Position Overview: As an Automotive Service Advisor with Great Lakes Hyundai of Streetsboro, you will be the point of contact for our valued customers. Your role will involve assessing customer concerns, scheduling service appointments, and effectively communicating with our skilled technicians to ensure timely and accurate vehicle repairs or maintenance. The ideal candidate has acquired a minimum of 1 year of prior Automotive Service Advisor experience.

QUALIFICATIONS:

• Minimum 1 year experience in an automotive service advising role
• Strong communication and interpersonal skills to effectively interact with customers and team members
• Excellent organizational abilities and the capacity to multitask in a fast-paced environment
• Knowledge of automotive systems and maintenance is advantageous
• Valid Driver’s License
• CDK Experience strongly preferred

• Greet customers and conduct thorough consultations to understand their vehicle issues or service requirements.
• Provide detailed explanations of recommended services or repairs and associated costs, ensuring transparency and clarity.
• Schedule service appointments and effectively manage the service bay to maintain efficient workflow.
• Communicate effectively with technicians to relay customer concerns and ensure accurate diagnosis and resolution of vehicle problems.
• Keep customers informed about the status of their vehicles throughout the service process.
• Offer additional services or products based on customer needs and vehicle manufacturer recommendations.
• Handle customer inquiries, complaints, and issues in a professional and timely manner to ensure satisfaction.