Automotive Service Installer

at  Canadian Tire

Are you ready to join Canada’s most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

SUMMARY:

The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

REQUIREMENTS:

• Knowledge of current automobile technology.
• Valid driver’s licence for province of employment.
• Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.
• Ability to work effectively with computerized systems.
• Good working knowledge of CoStar is considered an asset.
• Basic math skills.
• Strong orientation towards customer service excellence.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to plan and organize daily tasks.
• Effective written and oral communication skills.
• Ability to adapt and cope with challenging and changing situations.

BACKGROUND CHECK REQUIREMENTS:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Employment Verification

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
High-School or Equivalen

• Performs lube, oil and filter changes.
• Removes, installs, rotates and balances tires.
• Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
• Administers drive clean emission tests (only in specific provinces).
• Performs Registered Imported Vehicles (RIV) inspections.
• Services transmission.
• Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
• Performs customer vehicle maintenance and repairs, as requested.
• Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
• Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
• Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
• Provides quality workmanship to meet or exceed industry standards.
• Ensures that an unsafe vehicle is reported to management and vehicle owner.
• Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
• Retains used parts for the customer on request.