AUTOMOTIVE SERVICE MANAGER

at  Automotive Search Group

Experienced Automotive Service Manager needed for reputable dealership in the greater Albany, GA area. Must have experience as a Service Manager at a new car dealership. The successful candidate is a great team builder and motivator of the service staff. It is important that the Service Manager hired is a positive person and someone who fosters employee growth as well as retention. In addition, we are looking for a Service Manager that cares about doing a good job and growing the business and building a long-term home/team for themselves. There is definitely room for growth in the service department for a motivated Service Manager that sees the big picture, delegates work properly, and keeps morale up among the team. The dealer has a ton of work available and business is good but they need a true leader who can make sure the department is running as efficiently as possible, as well as a leader who is proactive rather than reactive. It is important that the Service Manager hired also cares about providing a great customer experience and hitting monthly CSI objectives. Customers are the lifeline of the dealership so it is crucial the Service Manager lives and breaths customer service! This is a hands-on position the Service Manager hired will also be responsible to write up ROs as needed. Working knowledge of the parts department is a plus. This is a fantastic long-term opportunity with a stable organization where someone will have the ability to build out their team for long-term success and not be micromanager. Position reports directly to the Dealer Principal.
If you are policy and procedure oriented Service Director that loves developing your staff and growing your department we want to talk to you! Relocation candidates are encouraged to apply.

QUALIFICATIONS:

• 3+ years of experience as a Service Manager or similar role in the automotive industry
• Strong leadership and management skills, with the ability to motivate and manage a team of service technicians and service writers
• Excellent communication and interpersonal skills, with the ability to handle customer complaints and concerns in a professional manner
• Knowledge of automotive systems, diagnostic equipment, and repair techniques
• Familiarity with industry trends and technical advances in automotive service

• Oversee the day-to-day operations of the service department, including scheduling and managing a team of service advisors and service technicians
• Monitor and control the flow of customer vehicles through the service department, ensuring timely completion of all work
• Review and approve all service orders and repair estimates, and ensure that all work is completed in accordance with dealership standards
• Monitor and maintain service department profitability, including setting and managing departmental budgets
• Manage warranty claims and recalls
• Ensure the Service Department is adequately staffed and all team members are actively engaged
• Ensure CSI is at or above region
• Handle customer complaints and concerns in a professional and courteous manner, and ensure that all customer issues are resolved promptly and to their satisfaction
• Stay up-to-date on industry trends, new products, and technical advances in automotive service, and ensure that all service technicians receive appropriate training and support