Automotive Software Team Lead - Fixed Ops

at  PBS Systems

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

INDIVIDUAL REQUIREMENTS:

• Stay on top of your silo of expertise.
• Maintain silo certifications.
• Understand and occasionally perform all duties of the Sr. Specialist as it relates to software, ticketing, escalations, process, etc.
• Stay engaged with product evolution by attending available development meetings and proactively engaging with other PBS teams in your area of expertise.
• Maintain a focus on your own Professional Development
• A better understanding of the other software silos, departments, and things that integrate with your silo of expertise is something all leadership should remain engaged in.
• Engaged in personal and professional development activities from soft skills to industry and/or management courses.
• Ability to lead/manage your silo of expertise in deployments if required, and coach team members in the same. Willingness to attend larger installations as required.
• Be adaptable/fluid/flexible, that’s what makes us great!
• Build cross-departmental relationships, learn from your manager.
• Confidently and professionally represent DTO and promote your silo across the company, and in the field.

QUALIFICATIONS:

• Experience in the Parts and/or Service area of a dealership
• 3+ years previous experience in the automotive industry, dealership, or PBS environment
• Previous experience in managing high-performing teams is an asset.
• Thorough understanding of your silo, and how it integrates with the other areas of v10.
• Solid understanding of the different areas of PBS, as they relate to your silo.
• Computer proficiency in Microsoft Office, a quick learner, and technologically savvy
• Exceptional communication skills
• Fluent in English, French is an asset
• Ability to travel within Canada and the USA is required (approx. 4-8 weeks/year); in consequence a valid passport and/or US visa (if applicable), and a valid full-class driver’s license are required

As a Automotive Software Team Lead (DTO Team Lead – Fixed Ops), you will drive corporate growth by facilitating implementations of software with a strong focus on long term feature adoption to our dealership customers.
As a tactical leader, you are concerned with the here and now. With short term decisions, executing project and installation plans, and balancing the needs of team members with the needs of the company. You will lead a strong group of product and industry experts who move fast. They are structured, but with a keen focus on doing what is uniquely necessary to get dealerships using the PBS products and services. With your team, you coach dealership personnel in software, best practices, and change management.
In addition to managing the daily activities and schedules of your team, you will have oversight on the ongoing projects your team is working on and maintain the responsibility of alerting management of any issues before they arise. Your manager will define the vision and develop the plan. It will be your job, with your team, to execute it to the absolute best of your ability.
You must be passionate, organized, consistent, detailed, empathetic, motivating, and confident.

Job Responsibilities:Leadership Responsibilities:

• Remain calm under pressure, professional, and focused.
• Be a role model to your team members and an example of what DTO expectations are.
• Accurately communicate policy, direction, and vision.
• Foster a supportive work culture, take care of your people, and positively represent PBS.
• Support an evolutionary environment where team members are encouraged to spend time improving processes and pushing themselves (and PBS) to grow.