Automotive Technical Support Engineer (m/w/d) with Polish
at MSX INTERNATIONAL
45219 Essen, Nordrhein-Westfalen, Germany -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Nov, 2024 | Not Specified | 16 Aug, 2024 | N/A | Sales Performance | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
KNOWLEDGE AND SKILLS
- Experience in vehicle diagnostics
- Good knowledge of automotive electronics, electric and/or hybrid vehicles
- Completed training as a motor vehicle technician or foreman
- Professional experience as a service consultant/service manager or workshop foreman
- Native level Polish (C2) skills
- Excellent English skills
Responsibilities:
PURPOSE OF THE POSITION
As an Automotive Technical Support Engineer (m/f/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.) and providing electronic and online support from diagnostic tools.
DUTIES AND RESPONSIBILITIES
- Support retailers and NSCs to resolve technical concerns.
- Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
- Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
- Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
- Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
- Create electronic records to document contact details and diagnostic advice on client system.
THE MSXI PURPOSE
To empower Movers and Makers to thrive in our ever-changing world
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
45219 Essen, Germany