Automotive Warranty Administrator Clerk

at  Serra Traverse City

AUTOMOTIVE WARRANTY ADMINISTRATOR CLERK

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you!

AUTOMOTIVE WARRANTY ADMINISTRATOR CLERK SUMMARY:

Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verify criteria required by factory or distributor.
• Reconcile all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmit all rejected claims promptly or receives authorization to write them off.
• Follow up on payment of outstanding claims.
• Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
• Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
• Files and maintain all service records as required by the warrantor.
• Stay informed of all factory recalls and bulletins.
• Assist with body shop warranty claims as needed.
• Assist with the cashier and telephone duties as needed.
• Assist with any clerical needs as directed by the fixed operations manager or the controller.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.