AV Support Specialist - EXTEND

at  BBC

Technology Systems & Delivery
Permanent - Full Time
London, GB, W12 7FA
BBC Studios Distribution
Job Closing Date: 24/02/2025

PACKAGE DESCRIPTION

Job Reference: 21197
Band: C
Salary: £45,000 - £50,000 plus London Weighting Allowance of £5,319 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
This role will require to be in the London office, TVC on most days of the week due to nature of role

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

THE ROLE

We are seeking an experienced AV Engineer to provide 2nd and 3rd line support to corporate users for Zoom, Teams software, Poly, Logi, Crestron hardware, and other AV technologies. The successful candidate will be responsible for ensuring the smooth operation of our AV systems, providing technical support to users, and resolving technical issues in a timely manner.

Key responsibilies:

• Provide 2nd and 3rd line support for AV systems including Zoom, Teams software, Poly, Logi, Crestron hardware, and other AV technologies.
• Troubleshoot and resolve technical issues related to AV systems, including hardware, software, and network connectivity issues.
• Perform routine maintenance and upgrades to AV systems, including firmware updates and software patches.
• Manage the inventory of AV equipment, including ordering new equipment as needed.
• Assist in the planning and implementation of new AV systems, including design, testing, and deployment.
• Provide end-user training and support for AV systems, including documentation and user guides.
• Collaborate with other IT and AV teams to ensure the integration and compatibility of AV systems with other corporate technologies.
• Maintain accurate records of all support and maintenance activities.
• Operate audio and visual equipment with the aim to provide high quality services for live events and other productions across the client sites.
• Assist in the setup and support of company events.