AV VTC Technician

at  NetCentrics Corporation

WHO WE ARE

NetCentrics is a market leader in cybersecurity, enterprise IT, and telecommunications solutions and services. We serve the DoD, DHS, Federal Civilian Agencies, and Intelligence Community. We are a diverse group of intellectually curious people living by our core values while bonded by the shared mission to secure our nation - join us!

THE OPPORTUNITY:

We are seeking a skilled AV/VTC Technician to join our team.

REQUIRED QUALIFICATIONS:

• Education: High School Diploma
• Experience: 5+ years of relevant VTC or Help Desk experience.
• Clearance: TS/SCI Required
• Certification:
• DoD 8570 IAT Level II Certification (Desired)

KEY RESPONSIBILITIES:

• Maintain and troubleshoot a wide variety of VTC equipment, including cameras, microphones, audio and video playback, recording, and duplication devices.
• Work through and complete assigned tickets in a timely manner.
• Conduct routine operational tests and fault isolation on AV/VTC systems and equipment.
• Reserve, schedule, and set up audiovisual equipment as required for events and functions.
• Perform regular Preventative Maintenance inspections of AV/VTC equipment.
• Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires, and cables to meet customer requirements.
• Integrate customer devices with conference room equipment, monitor sound feeds to ensure quality, test and resolve equipment issues, and maintain inventory of equipment.
• Coordinate requirements with customers and distant end, using appropriate software to update reservations database.
• Coordinate and schedule ATC & VTC Bridge connection requests and send connection detail information to customers, as well as perform connection testing with far-site participants.

ADDITIONAL RESPONSIBILITIES:

• Supervise junior AV/VTC technicians during the operation, maintenance, and troubleshooting of AV/VTC equipment and related components.
• Test equipment and its functionality.
• Possess all the skill sets of a junior AV technician, including problem recognition, research, isolation, resolution, and follow-up steps.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.