Avaya OD lead

at  Photon

Job Description: Avaya OD Lead

POSITION OVERVIEW:

We are seeking a highly skilled and experienced Avaya OD (Orchestration Designer) Lead to join our team. The ideal candidate will have extensive expertise in Avaya solutions, particularly Avaya Orchestration Designer, and a strong background in leading projects focused on IVR (Interactive Voice Response) development, deployment, and optimization. The role demands excellent technical, leadership, and communication skills, as well as the ability to work collaboratively in a dynamic environment.

EXPERIENCE:

Minimum of 6+ years of experience in IVR application development and 3+ years in a lead role using Avaya Orchestration Designer.

PREFERRED QUALIFICATIONS:

Avaya Certified Support Specialist (ACSS) or equivalent certification.
Knowledge of cloud-based IVR solutions and migration strategies.
Experience in integrating AI/ML capabilities into IVR systems.
Familiarity with DevOps practices and tools like Jenkins, Docker, or Kubernetes.
Compensation, Benefits and Duration
Minimum Compensation: USD 34,000
Maximum Compensation: USD 120,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this pos

Lead the design, development, and deployment of IVR applications using Avaya Orchestration Designer.
Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to gather requirements and deliver high-quality solutions.
Provide technical guidance and mentorship to the development team on Avaya OD best practices and coding standards.
Ensure adherence to project timelines, budgets, and quality standards.
Perform regular system analysis, troubleshooting, and optimization of existing IVR applications.
Conduct code reviews, testing, and documentation for all development projects.
Stay updated with the latest Avaya technologies and recommend enhancements to improve system performance and customer experience.
Manage stakeholder communication and provide status updates on project progress.