AVP, Enterprise Resiliency Office

at  State Street

Purpose of Role
An opportunity within the Enterprise Resilience Office supporting the Operational Resilience Programme has become available reporting to Katherine Lumley.
The successful candidate will work to continue to develop and lead State Street’s implementation of its’ Global Resilience Program. The goal of which is to ensure State Street is able to prevent, respond to, and recover from operational disruptions through implementation of Global policies and frameworks accounting for local regulatory guidance and best practice.
The Operational Resilience AVP will be responsible for participating in all aspects of the framework inclusive of: maturing the quality, coherence and impact of our resiliency infrastructure, operation and internal service provision across State Street. This role will contribute to the execution of State Street’s operational goals and plans, by working in partnership with divisional/group management and/or external organizations to achieve the organization’s strategic resiliency and availability objectives. They will also ensure that we are meeting our regulatory requirements.
Major Responsibilities

Role Specifics

• Perform the role of business partner supporting the business in implementing the Global Resilience Programme
• Assess the regulatory requirements for the different Critical Business Services and entities in the region and compare to current approach being taken, identifying any gaps and proposing required uplifts, actions or mitigations
• Work in tandem with global programmes to ensure global consistency and regional differences if required
• Apply knowledge of the various business unit operations and leverage to lead and manage the resiliency programme evolution and practical application of associated standards
• Implement and support the business units in their execution of the repeatable framework of cyclical resilience activities to meet strategic and regulatory requirements
• Support development of Global Operational Resilience Horizon Scanning programme
• Oversee integration of IT Resiliency, Business Continuity, Internal Outsourcing and Vendor Management programmes to ensure understanding of resiliency capabilities and to identify gaps and influence the business to address or accept associated risk
• Provide programme oversight to ensure business partner and control function understanding and effective execution of program standards
• Facilitate workshops and provide expertise / experience provide SME support
• Project leading and actively participating in wider state street projects related to operational resilience
• Presenting to boards, producing documents for board reporting,
• Being involved in meetings with Global EVPs, and supporting local SMFs
• Promoting a culture of operational resiliency awareness and appropriate governance
• Deputising for manager when required, including on client interactions

Person Specification
Level of Education/ Qualifications
Degree level

Skills and Experience

• Strong leadership and representational skills
• Experience presenting to executive management; ability to work across functions and businesses and engage stakeholders at all levels of the firm and across multiple jurisdictions
• Experience interacting and influencing internal functions where you have no direct control
• Management of business process engineering and business process information systems
• Strategic and systematic thinker with the ability to execute tactically and demonstrate creative problem-solving skills that the individual can lead the organization to consider and embrace
• Strong analytical intelligence for forward planning
• Strong interpersonal and client management skills with ability to sustain strong relationships with clients, peers and staff

Required Competencies

• Strong communication skills
• Excellent customer relations/service skills
• Excellent project planning, team player and interpersonal skills
• Strong documentation skills
• Ability to multi-task effectively and efficiently
• Flexible and reliable; must operate with openness to continuous improvement and change
• Proven track record in delivery of large, complex, regionally significant initiatives within a financial services firm
• Strategic mind-set and change management methodology
• Proven experience of working in a complex oversight environment
• Proven ability to influence and shape outcomes with senior level stakeholders

Prfsnl Organisation Mmbrshp / certification
N/A

• Perform the role of business partner supporting the business in implementing the Global Resilience Programme
• Assess the regulatory requirements for the different Critical Business Services and entities in the region and compare to current approach being taken, identifying any gaps and proposing required uplifts, actions or mitigations
• Work in tandem with global programmes to ensure global consistency and regional differences if required
• Apply knowledge of the various business unit operations and leverage to lead and manage the resiliency programme evolution and practical application of associated standards
• Implement and support the business units in their execution of the repeatable framework of cyclical resilience activities to meet strategic and regulatory requirements
• Support development of Global Operational Resilience Horizon Scanning programme
• Oversee integration of IT Resiliency, Business Continuity, Internal Outsourcing and Vendor Management programmes to ensure understanding of resiliency capabilities and to identify gaps and influence the business to address or accept associated risk
• Provide programme oversight to ensure business partner and control function understanding and effective execution of program standards
• Facilitate workshops and provide expertise / experience provide SME support
• Project leading and actively participating in wider state street projects related to operational resilience
• Presenting to boards, producing documents for board reporting,
• Being involved in meetings with Global EVPs, and supporting local SMFs
• Promoting a culture of operational resiliency awareness and appropriate governance
• Deputising for manager when required, including on client interaction