AVP GCIB KYC Outreach Specialist

at  Bank of America

JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Title: GCIB KYC Outreach AVP
Location: London

REQUIRED SKILLS

• Bachelor’s degree or equivalent work experience
• Experience in a client facing role within the financial services or a related industry.
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
• Demonstrate a strong client focus.
• Excellent interpersonal skills for motivation, collaboration, and encouragement
• Problem Solving and Decision-Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a “self-starter” behaviour and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

THE ROLE

The KYC Client Outreach Specialist (COS) teams serve as the Front-Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

ROLE RESPONSIBILITIES

• Support the outreach to clients requesting and collecting KYC documentation.
• Serve as a point of contact for Clients as well as Bankers, Operations, Risk, and other internal functions.
• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners.
• Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts.
• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes.
• Raise process issues and improvements that collectively help our clients.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue.
• Support the Outreach of both periodic refreshes as well as remediation and associated programs.
• Support the Outreach of jurisdictionally or regionally stringent requirements where needed.
• Ensure timely collection of clients required documentation, including follow ups where needed.
• Ensure voice of the client is heard while adhering to policies, laws, rules, and regulations.
• Ensure performance metrics are met and any exceptions are resolved within required timeframes.
• Master customer due diligence (CDD) requirements and guide clients as needed to comply.
• Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Embrace a collaborative and output oriented culture.