AVP / Senior Associate, Product Management Specialist – Cards Portfolio Man

at  DBS Bank

BUSINESS FUNCTION:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

REQUIREMENTS:

• Bachelor Degree in Business / Finance with 4 to 7 years experience.
• Strong analytical skills with keen understanding of and interest in data/financial analysis.
• Ability to work effectively with multiple priorities and to determine the most appropriate solution based on organisational and stakeholder needs.
• Excellent verbal and written communication and presentation skills.
• Attention to details and accuracy.
• Self-motivated, takes initiatives and demonstrates the ability to work independently.

• Drive credit card revolver portfolio optimization, profitability by implementing actions/campaigns across the life cycle of cardholders to improve engagement and customer experience.
• Analyse and manage Credit Card revolver portfolio to generate insights for new business opportunities and participate in strategic planning to ensure alignment to business goals.
• Work closely with multiple stakeholders (Finance, Operations, Customer Centre, Technology, etc) on alignment of financials impact/methodology, waiver rate, mitigating attrition rate and enhancements.
• Forecasting and tracking of key financial lines (ENR, GII, Fees, etc).
• Handle investigation and respond to customer queries or issues.
• Participate in ad-hoc projects as assigned.