AVP Strategic Initiatives and Business Engagement

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

JOB DESCRIPTION

Global Business Services (GBS) is committed to our continued transformation into a Service Centre and Employer of Choice, driven by our potential to add greater value to the enterprise and become strategic partners of the business based on shared value. The AVP Strategic Initiatives and Business Engagement is responsible to drive and support this transformation, including the development of the high-level roadmap to achieve the GBS Vision, and ensure that GBS roadmap ladders up to the Global Operations roadmap. The role will also be responsible in identifying, prioritizing and proliferating capabilities required to close gaps and accelerate delivery to the organization and customers. The AVP Strategic Initiatives and Business Engagement will likewise be responsible for GBS BPO Partner Management oversight, governance framework and execution as well as ongoing KPI/Metrics reporting for both transitions and steady state operations against contracted obligations. The role reports directly to the GBS Chief Operating Officer.

ACCOUNTABILITIES:

• Engage the GBS Leadership team in effective strategic discussions, decision-making and planning around annual strategic plan
• Leverage competitive intelligence generated by the team to develop probing questions about our GBS strategy and engage with MBPS SLT & Segment Leaders
• Monitor progress on execution to ensure on track to achieve medium and long-term objectives with flex to take advantage of emerging opportunities
• Establish and drive cross-functional leadership communities focused on execution and business readiness in support of the GBS strategy and Manulife goals
• Engage teams in transparent discussions around progress against strategy, ensure awareness and understanding via strong relationships enabled by trust
• Coach and guide strategy & planning professionals embedded within business teams

KNOWLEDGE/SKILLS/COMPETENCIES/EDUCATION:

• Bachelor’s degree preferably in the areas of business administration, economics, management engineering or finance.
• Minimum 15 years of relevant work experience with at least 10 recent years in related positions
• Experience in executing complex, multi-year programs with multiple variables and senior stakeholders, preferably with exposure to global operations and/or financial services
• Execution-oriented with strong focus to deliver targeted outcomes
• Demonstrated ability to create a compelling vision for the future and inspire commitment
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Strong interpersonal skills and ability to work effectively across cultures being able to influence and drive strategic initiatives across large span of operations. Excellent written and oral communication, interpersonal skills and executive presence
• Translates functional and business unit priorities into clear execution strategies and action plans
• Excellent people leadership ability with passion for driving teams towards high performance
• Assesses possible solutions using deep process and technical experience and uses judgement in handling escalated exceptions
• Applies industry best practices within daily work and continues to participate in professional development by reading publications, networking and participating in professional organizations.

Please refer the Job description for details