AWA -DES - In Work Support Coach

at  atWork Australia

WHO WE ARE:

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives.
To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that most helps them transform their life, in pursuit of our belief that work’s for everyone.
Job Description

THE POSITION:

We have an exciting opportunity to join our In-Work Support Coach team in Chesterhill and surroundig suburbs. If you’re looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.
The In-Work Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment.

On a typical day as an In-Work Support Coach you might be:

• Ensuring all placed clients are supported and contacted, at least fortnightly;
• Identify areas where alternative or additional training is required and facilitate this support where appropriate;
• Tracking all placements and maintaining up-to-date records;
• Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment;
• Liaising with employers, clients, and other team members to assist clients to maintain their employment;
• Assisting with management of claims;
• Escalating risks or concerns through appropriate channels; and
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space.
Qualifications

ATTRIBUTS AND EXPERIENCE:

• Experience in a customer service or client facing role, minimum one year’s experience;
• Ideally, demonstrated experience of working with people overcoming challenges;
• Happy and confident liaising with multiple external and internal stakeholders;
• Confident working to KPIs and making placements that result in sustainable and lasting employment for our clients/employers;
• An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and
• Hold a current Drivers Licence.
  Additional Information

Please refer the Job description for details