AWS Enterprise Support Engineer

at  Ingram Micro

AWS SUPPORT ENGINEER

We are looking for an experienced AWS Support Engineer to manage, monitor, and troubleshoot our cloud infrastructure on Amazon Web Services (AWS). In this role you will handle escalated tickets from first-line support, resolve complex cloud issues, and ensure the security and performance of our AWS environment. You’ll also contribute to architecture improvements, automation, and cloud optimisation.

IN ORDER TO SET YOU UP FOR SUCCESS WE ARE LOOKING FOR THE FOLLOWING SKILLS AND EXPERIENCE

• Strong knowledge of AWS core services (EC2, S3, VPC, Lambda).
• Experience with automation and scripting (Python, PowerShell, Bash).
• Familiarity with AWS CloudWatch, CloudFormation, and infrastructure-as-code tools.
• Proficiency with Linux or Windows Server in a cloud environment.
• Solid understanding of AWS security best practices (IAM, encryption, VPN).

ABOUT US

Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and life-cycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com

Please refer the Job description for details