Azure Sovereign Cloud Customer Engineer

at  Microsoft

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
Azure is the fastest-growing business in Microsoft’s history and is the foundation of Microsoft’s Cloud Services. Continuing this success, Azure has expanded into the Government and Sovereign space with its mission-critical cloud, delivering breakthrough innovation and security to those customers and their partners.
As an Azure Sovereign Cloud Customer Engineer you are the primary escalation support and engineering contact supporting the Sovereign Cloud partner, driving resolution of complex critical problems and supporting key projects on Azure. You will also act as the voice of the sovereign cloud within Azure to escalate problems and to drive prioritization of platform/support improvement needs.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Proactive Partner Engagement: Develop a deep understanding of partners’ key solutions, workloads, and priorities on Azure. Conduct regular trend analysis, proactive monitoring, and event planning to support their objectives effectively.

• Strategic Project Execution: Take ownership of project-level Azure issues, driving them toward resolution. Ensure support and engineering teams are prepared for key milestones, maintaining high readiness levels.
• Critical Problem Resolution: Lead the Azure Support team in swiftly mitigating issues affecting critical workloads. Provide timely communication within a 24x7x365 global support framework.
• Case Ownership: Manage a subset of escalated partner support cases from initiation to resolution. Deliver an exceptional partner support experience and continually enhance Azure technical expertise.

• Root Cause Analysis (RCA) Ownership: Oversee the timely and quality delivery of root cause analyses (RCA) to understand reported issues and prevent future occurrences.

• • Engineering Engagement: Act as a relentless advocate for partners, driving product feedback and feature requests to address pain points and enhance Azure resiliency