B1/EO Office Manager

at  Insolvency Service

JOB SUMMARY

This is an exciting opportunity to join the Public Interest Unit within Official Receiver Services. PIU undertakes the administration of companies wound up in the public interest or whose handling present serious reputational or other risks. We handle a wide range of challenging and interesting cases including complex investment and pension frauds.
Reporting to a Deputy Official Receiver, the post holder will be responsible for the management of a team consisting of case officers carrying out administrative functions on our cases.
The post holder will be responsible for the operational performance of their team, ensuring that they contribute fully to the achievement of the office’s objectives, targets and customer service standards. They will also be responsible for ensuring that the team’s casework is carried out within the terms of legislative framework, agency policy and best practice.
They will need to ensure their team is available and prepared to attend trading premises on Public Interest inspections as required, sometimes at short notice, occasionally accompanying examiners to either observe or assist with mapping the premises; listing books, records and assets.
The post holder will need to be proactive in managing the team’s performance, monitoring and addressing any attendance or conduct issues, supporting the development of team members, facilitating effective communications and working to improve staff engagement. They will also need to play a full part in implementing measures to bring about continuous improvement in the work and environment of the office.
The post holder will also have responsibility for financial transparency within the office on procurement, invoicing & estate payments
The post holder will be expected to take a proactive role within the office’s management team and in particular assist the Official Receiver with their audit and assurance functions.

JOB DESCRIPTION

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

• You will have line management responsibilities including HR, staff management; leading your team in a pro-active approach, management and staff performance activities/reporting addressing any attendance or conduct issues, linking objectives to local and divisional targets and expectations ensuring effective delivery of expected outputs.
• You will support your team and their development, leading regular team meetings including coaching conversations, monitoring the team’s performance, identifying issues and addressing them as needed
• You will induct and train new staff and ensure that all team members have a personal development plan, actively assist in identifying development needs and opportunities. Provide and/or facilitate training and coaching where required and promote a learning culture across the command. You will support apprentice staff with their qualification.
• You will be committed to the wellbeing, diversity, health and safety of staff working within the Command, championing work etiquette between all staff, managing issues effectively.
• You will ensure effective two-way communications are in place that also link into the wider Insolvency Service, demonstrating and actively promoting our values, helping teams embrace change and innovation and maintaining and building employee engagement including attending divisional team meetings.
• You will be resilient in building and maintaining an inclusive culture, accepting and understanding individual’s differences.
• You will ensure audits are completed to provide assurance providing feedback to both management and staff as appropriate including maintaining, introducing or amending controls and processes to manage risk and to ensure that public service standards are being met.
• Support the Official Receiver and the command participating in local management activities including business planning, and risk management including dealing with delegated matters as planned or in cases of urgency and contributing to wider Service initiatives.

We are looking for individuals who are committed to the development of self and others, whilst remaining focused on continuous learning, upskilling and building of knowledge/skills required to improve.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

RESPONSIBILITIES

You will be responsible for the operational performance of the team, ensuring that they fully contribute to the achievement of the commands objectives, targets and customer service standards including ensuring your teams casework is carried out within the terms of the legislative framework, Service policy and best practice.

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
• a Civil Service Pension with an average employer contribution of at least 28.97