B2B Account Manager

at  Mega Group International SA

Mega is looking for a B2B Account Manager passionate about sales and negotiation, who understand the process and knows how to activate the customer !

• Grow the B2B portfolio in Belgium by retaining existing clients and conducting/organizing both inbound and outbound prospecting (portfolio development).
• Maintain regular visits to prospects and sales partners to generate new customers and gather market intelligence (client engagement).
• Achieve individual and collective objectives related to sales volume, margins, and customer retention.
• Monitor sales results and take necessary actions to meet targets, including maintaining a robust sales pipeline with leads at various negotiation stages.
• Work closely with the other commercial departments and foster relationships with all internal stakeholders.
• Conduct weekly one-on-one meetings to review sales pipeline and address any obstacles with top management.
• Actively contribute to risk management and secure client payments in collaboration with the Credit & Collection team.
• Address and resolve any issues that arise with customers in partnership with internal departments (e.g. : Customer Care, Credit & Collection).
• Develop and manage external B2B sales networks, including contracting, onboarding, and controlling.
• Lead the continuous improvement of B2B digital tools and processes related to quotes, contracts, and commission calculations.
• Ensure high customer satisfaction and loyalty through customized solutions and renegotiations.
• Monitor and improve key profitability KPIs per sales channel/partner, such as bad debt, OPEX, and churn.
• Maintain regulatory compliance of B2B commercial activities, with support from the legal department.