B2B Account Manager

at  Scancom

We’re Scan.com, the digital health scale-up that gives patients and clinicians simpler, faster access to diagnostics. As the UK’s largest medical imaging platform, we cover everything from MRIs to mammograms, speeding up the time to treatment and improving healthcare outcomes.
We do diagnostics differently. Our marketplace empowers patients to book scans on their own terms and timeframes, while our referral portal gives clinicians admin-free access to imaging nationwide.
We’re looking for a, Account Manager, at an exciting time - our B2B platform is expanding rapidly across insurance, medicolegal and consultant verticals, we’re now offering 10+ scan types, and working with 200+ UK imaging centres. We’ve raised a total of $60m in VC funding, reached profitability, and are geared up to grow over 300% in 2024.

As an early-stage business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Serving as the primary advocate for our partners, ensuring smooth onboarding, training, and ongoing support
• Building strong, trusting relationships with our customers so they view you as their go-to resource for all things Scan.com
• Proactively identifying opportunities to optimise and grow our footprint in your portfolio of accounts
• Quickly identifying and resolving any customer issues or concerns so your book of business is receiving superior customer service at all time

You don’t need to tick all the boxes to apply for this role. Whether it’s your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• 1-2 years of experience in customer success, account management, or a similar role, ideally in healthtech, SaaS, or healthcare
• Outstanding communication skills and proven experience building and maintaining high quality relationships with internal and external stakeholders
• Ability to remain adaptable working in a fast-paced, ever-evolving scale up environment where no two days are the sam