B2B/B2C Support

at  Ilqah

JOB DESCRIPTION

• Help create the relationship area with partner stores, supporting them in customer service and resolving doubts regarding the use of our product;
• Provide direct customer service, both in matters related to the sale and after-sales of financed cell phones;
• Prepare daily reports on services provided to customers and partners;
• Serve customers via telephone, WhatsApp and email;
• Help identify problems and improvements to be developed, based on information obtained from partners and customers;
• Audit sales made;
• Monitor information on issued financing;
• Ensure correct payment to partners via mobile devices;
• Conduct satisfaction surveys with customers and partners;
• Manage telephony and WhatsApp data.

JOB EXPERIENCE

• Verbal and written ability;
• Intermediate knowledge of Excel/Sheets;
• Active listening/non-aggressive communication;
• Knowledge of Mapping/process documentation;
• Experience in Sales/external communication;
• Be proactive/initiative;
  Job Category: Operations
  Job Type: Full Time
  Job Location: Duba

Please refer the Job description for details