B2B Customer Services Agent

at  DP World

Are you a customer focused individual who is looking for a new challenge? We are looking to recruit a B2B Customer Services Agent in our Freight planning office in Larne on a 9-month fixed-term contract.
P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.
A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.

KEY SKILLS:

• Planning experience is essential preferably in a transport or shipping environment.
• Ability to work with diligence and accuracy in a fast paced and demanding commercial workplace.
• Computer literate with experience in using Microsoft Office
• Sales & customer service experience
• Able to thrive in a fast paced and demanding commercial workplace
• Excellent interpersonal skills
  At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
  When we recruit, we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pand

• To make, amend and cancel freight bookings by phone, email, web, EDI or otherwise.
• To recognise and act upon commercial opportunities and risks.
• To liaise closely with Customer Operations teams in Larne and Cairnryan ports to maximise revenue potential on the route, paying particular heed to dangerous goods, livestock, abnormal loads, and customs requirements.
• Maintain and develop customer service standards so that relationships with all customers remain at the highest levels.
• To highlight and develop new business opportunities.
• To make outgoing sales approaches.
• To gather and disseminate competitor information to the Freight Sales team.
• To liaise with other departments and suppliers as and when required.
• To assist in the provision of statistical and management information as well as monitoring and reducing customer account queries.
• Flexibility to work within the existing shift pattern.
• Continually question own working practices striving to eliminate ‘non value-added activity’.
• Personally demonstrate appropriate behaviours / ways of working to reflect/support the company policy regarding diversity – drive this approach across your department.
• Ensure personal behaviour promotes cultural change and reflects the values/behaviours of the business.