B2B Order Executive

at  THG

ABOUT THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

REQUIREMENTS:

• Working hours 2pm-10pm
• Order management experience – desirable
• Customer service experience - beneficial
• High level of organisation and attention to detail - essential
• Can work to strict deadlines and deliver under pressure – essential
• Understanding of incoterms - desirable

ABOUT THE OPERATIONS TEAM AND THE ROLE

The Operations Team drive the business through process improvement and timely interventions, to ensure that THG operates in the smoothest possible fashion. The team also provides insights via the collation and analysis of data to affect positive change within the wider business.
Reporting to the Operations Manager, B2B Order Executive will be responsible for all B2B Orders are dispatched in a timely manner. To succeed in this role, the post holder will be well-organised and pride themselves on their high attention to detail.

RESPONSIBILITIES:

• Accurate processing of B2B customer orders for both UK and International customers
• End-to-end responsibility for the timely despatch of orders within agreed delivery lead times, working alongside sales, warehouse, supply chain and freight teams.
• Troubleshooting aged orders
• Shortage reporting
• Warehouse product issues
• Customer Service – dealing directly with customers on specific requests
• Managing the order report and ensuring OTIF is as high as possible