B2C Partner Support Manager (all genders)

at  Distribusion Technologies GmbH

Distribusion is the world’s leading ground transportation marketplace and gives travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and Booking.com.
We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond.
We are looking for a collaborative and motivated individual to establish a B2C customer support function from the ground up. This is an exciting opportunity to design, implement, and manage an innovative support system powered by AI, with a strong focus on creating exceptional customer experiences. You will oversee the entire process, from defining workflows to managing operations, and play a key role in shaping Distribusion’s B2C customer support.

WORKPLACE:

We are mainly looking for this role to be based within Germany, preferably in our HQ in Berlin. We are a remote-first company, with teams located around the Globe and our HQ office in Berlin where the team often meets in the office.

WHAT YOU WILL DO:

• Develop and implement B2C support processes to create a seamless customer experience.
• Ensure SLAs for response and resolution times are achieved.
• Guide the development of our Help Centre, AI Chatbot, Call Centre, Live Chat, and Email Support systems.
• Continuously improve support tools and strategies to enhance efficiency and customer satisfaction.

OUR HIRING PROCESS FOR THIS ROLE:

Your Talent Partner (TP) and point of contact is Annisa Dyah Rachmawati, and the Hiring Manager (HM) is Robert Powell.
For any queries, please contact your Talent Partner at (talent@distribusion.com).
Do you want to work in an advanced tech environment and have an impact on millions of travelers around the globe? Come join us