Baby Bank Manager

at  The Women Families Resource Centre

Context

Wolverhampton Baby Bank is a project by The Women & Families Resource Centre, a registered charity supporting families with children aged 0-3. Through donated essentials and community engagement, we provide much-needed items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys, and bedding.
• Support services for new parents, including drop-in groups and befriending for pregnant women and new mothers.
• Referrals and resources to connect families with additional community services.

Role Overview:

The Baby Bank Manager will oversee the full operation of the baby bank, from managing donations to volunteer coordination and reporting. The role requires ensuring efficient processes, transparent systems, and a high-quality service to meet the needs of our families.

Key Responsibilities:

Operations

• Manage all aspects of the baby bank, including stock control, donation logistics, and reporting.
• Ensure donations are properly stored, tracked, and distributed efficiently.
• Maintain safe and organized stock levels, liaising with donors and management to replenish low-stock items promptly.
• Record all incoming and outgoing donations, produce reports, and track engagement with donors and volunteers.
• Assess the value of all donations for annual reporting purposes.
• Act as a keyholder, receiving deliveries and ensuring site security.
• Build and maintain relationships with community and corporate donors.

Volunteer Management

• Collaborate with the HR & Office Manager to recruit, onboard, and retain volunteers.
• Train, empower, and oversee the volunteer team to ensure a supportive and welcoming environment.
• Implement systems for volunteer supervision, including regular team meetings and individual support.
• Facilitate corporate and group volunteer days as required.

Referrals Fulfilment

• Ensure a welcoming environment for families visiting the baby bank.
• Identify and implement best practices for service delivery to families.
• Oversee the preparation and packaging of weekly referrals, aligning with available stock and family needs.
• Ensure accurate and timely data uploads for monitoring and reporting purposes.

Quality Management

• Oversee the quality and safety of all incoming and outgoing items, including safety checks for equipment and ensuring hygiene standards.
• Ensure compliance with health and safety standards in the workspace.

Health and Safety

• Develop and enforce risk assessments for all activities related to the baby bank.
• Act as the Responsible First Aider and Fire Warden (training provided during the first month).

Facilities Management

• Manage the baby bank’s physical space, including cleanliness, shelving, and storage solutions.
• Ensure waste is disposed of appropriately and that the space is consistently well-maintained.
• Work with the Office Manager to coordinate site monitoring and maintenance.

General Duties

• Propose and implement cost-effective solutions to improve operations.
• Develop and maintain guidelines and documentation to meet health and safety requirements.
• Represent the Baby Bank at community events and networks.
• Ensure compliance with GDPR regulations.
• Perform other duties as assigned by the trustees, commensurate with the role’s grade.

Person Specification

Essential

• Proven experience in project management, charity program management, community center management, or facilities management.
• Experience in line management, particularly with volunteers.
• Strong communication skills (written and oral) and proficiency in Microsoft Office 365.
• Ability to engage with diverse stakeholders, from CEOs to service users.
• Creative and resourceful in sourcing items and solving problems.
• Ability to remain calm under pressure and maintain high standards.

Desirable

• Experience conducting risk assessments and managing health and safety.
• Familiarity with social media for community engagement.
• Full, clean driving license.
• Knowledge of the local community and areas of deprivation.
• Experience in parenting-related services.
• Event management experience.

What We Offer

Salary

• £25,350 per annum FTE (£14,742 pro rata for 21 hours per week).

Annual Leave

• 25 days annual leave (pro-rated for part-time roles).

Contract

• 12-month fixed-term contract, with a 3-month probationary period.

Hours and Location

• Based at Waterloo Court, 31 Waterloo Road, Wolverhampton, Monday to Friday, 9:00 AM - 5:00 PM. Occasional out-of-hours work required, with time off in lieu provided. Flexible work-from-home options during school holidays.

Management Structure

• Line-managed by the Operations Manager/Consultant.
• Responsible for managing the Baby Bank team, including project leads and volunteers.

Application Process
To apply, please send your CV and cover letter to adeborah@wfrc.uk.com by 9:00 AM on 20th January 2025. Your application should include:
1. Your relevant experience for this role.
2. Your understanding of the role and what you bring to it.
Interviews: Week commencing 27th January 2025.
Start Date: As soon as possible.

Job Types: Part-time, Fixed term contract
Contract length: 12 months
Pay: £14,742.00 per year
Expected hours: 21 per week

Benefits:

• Casual dress
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Education:

• A-Level or equivalent (preferred)

Experience:

• Project management: 1 year (required)
• Team management: 1 year (required)
• Programme management: 1 year (required)

Work Location: In person
Application deadline: 20/01/2025
Expected start date: 03/02/202

• Propose and implement cost-effective solutions to improve operations.
• Develop and maintain guidelines and documentation to meet health and safety requirements.
• Represent the Baby Bank at community events and networks.
• Ensure compliance with GDPR regulations.
• Perform other duties as assigned by the trustees, commensurate with the role’s grade