BACK OFFICE OPERATIONS COORDINATOR @CLIENTSERVICE - CDD 6 MONTHS

at  Louis Vuitton

Poste
About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.
Position Overview: Based in our Client Services Centre in Brussels, as part of the Back Office team, you will ensure that all LV Europe e-Commerce operations are processed with efficiency, you will as well interact with our clients providing them with the best experience, with third party vendors and with cross functional teams.

Missions

• Perform order review and processing as well as researching and solving post sales issues
• Act as first point of contact for and offer a support role towards the Front Office team to answer all questions related to e-Commerce orders
• Hold morning briefs and training session for the e-Commerce country Front Office advisors
• Follow up on and track resolution of clients’ order-related complaints
• Actively monitor the order flow lifecycle and identify any stuck orders
• Follow up & resolution of shipment and delivery issues
• Monitor and process returns and exchanges
• Liaise closely and cross-functionally with other teams and departments within Vuitton (e.g; Country HQ, Accounting, Warehouse, AMS/Osiris, Stores) as well as external service providers
• Technical troubleshooting and raising of incidents as well as some testing on new launches

Profil

• Bachelor’s degree
• Good knowledge of cultural and geographical specificities of the e-commerce countries
• Ability to use good, sound judgment to evaluate situations in decision-making
• Excellent organization and prioritization skills; ability to multi-task and detail orientation
• Work autonomously and demonstrate a positive and enthusiastic attitude
• Strong internet research and overall computer proficiency skills are a must
• Ability to work independently as well as closely with other team members.
• Capable of treating an important mass of information simultaneously
• Ability to meet deadlines in a fast paced and multicultural environment
• Flexibility and willingness to adjust to organizational needs, particularly during peak seasons (also weekends and public holidays)
• Excellent listening, written and verbal communication skills, ability to effectively communicate detailed, complex information via phone or email
• Fluent in English, any other language(s) is a plus.

Informations complémentaires
Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive
Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.
At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.
Etapes de recrutement
Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.
Compétences à développer
Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.

Please refer the Job description for details