Bakery Sales Coordinator

at  Violet Cakes

SPECIAL ORDERS

• Responding to all incoming emails to the info@ and other shared office accounts, and seeing all queries, requests, and orders through to completion and ensuring the inbox is cleared (or un-actioned emails marked) at the end of each day.
• Answering calls through to the order line and checking voice messages each day on the phone.
• Taking orders and sending invoices over the phone, online and in person at the shop - seeing them through to completion.
• Monitoring payments and outstanding invoices according to our pre-payment policy.
• Ensuring all invoices are paid by the deadlines, cancelling orders when needed and keeping a waitlist of orders to fill any last minute slot availability.
• Providing a knowledgeable, professional and friendly service to all clients.
• Keeping track of all seasonal product orders and corresponding stock levels (such as Christmas hampers) under the guidance of the General Manager and Head Baker.
• Communicating with the Head Baker each day so you are aware of the kitchen’s schedule and any special products available or needing to promote and/or event impacting kitchen capacity.
• Having a full knowledge of the full cake menu and Violet ethos, so as to be able to offer recommendations and suggestions to clients and drive sales.
• Understanding allergens and clearly letting customers know we work with certain allergens in our small kitchen.
• Be responsible for the Masters document on Airtable and ensure all information on that document is correct and up-to-date for the Kitchen and Front of House Teams.

Education:

• Certificate of Higher Education (preferred

Experience:

• Administrative: 1 year (required)
• Customer service: 1 year (required

JOB PURPOSE

• To be the bakery’s key point of contact for customers.
• To ensure an efficient and accurate ordering process is followed and executed accurately, to ensure:
• all orders are processed in an efficient, timely manner;
• our bakers are provided with the information they need, when they need it;
• our bakery schedule is maximised but baker workload dispersed;
• we deliver the highest levels of customer service and hospitality for our clients.
• To ensure all associated cake add-ons are ordered and prepared in advance, such as banners, Perspex boards, flowers and courier services.
• To assist the General Manager and Business Owner with bespoke, wholesale and catering orders and enquires.
• To assist in any other ad hoc administrative or shop duties as and when required by the General Manager or the owner of the business.

JOB DUTIES

This is not an exhaustive list. You may be required to undertake other duties as directed by the General Manager or the owner of the business.

SHOP DUTIES

• Assisting in the shop to fill in for shop staff breaks, as well as busy rushes as occasionally required.
• Assisting the Shop Manager in making sure retail products are packaged so they can be displayed in the shop and sold.
  Job Types: Full-time, Permanent
  Pay: £30,000.00-£35,000.00 per year

Additional pay:

• Tips

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Store discount

Schedule:

• Weekend availability

Education:

• Certificate of Higher Education (preferred)

Experience:

• Administrative: 1 year (required)
• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Location:

• London E8 3ED (required)

Work Location: In person
Application deadline: 12/02/2025
Expected start date: 17/02/202