Band 3 Apprentice Ward Clerk

at  Barking Havering and Redbridge Univ Hospitals NHS Trust

We have an exciting opportunity for someone to join the team at Queens Hospital Jubilee Critical Care Unit as an Apprentice Ward Clerk. This role provides clerical and administrative support to nursing and medical staff. This includes ensuring medical notes are organised, answering phone calls, ensuring administration of the patient is in order on the IT systems and ordering stock as required. The post holder will promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained.
Alongside the role you will be completing the Level 2 Customer Service Practitioner apprenticeship. If you already hold this qualification at level 2 or above, then you are not eligible to apply. You will also need to complete maths and English if you do not hold the correct level.
Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over
Have the right to work in the UK
Have been permanently resident in the UK for the past 3 years
Applications are welcome from people who have lived experience of the care system.
To provide an effective and efficient reception for patients and visitors to the department; preparing patient’s medical notes, checking patient’s details on Medway and providing effective administrative support to the nursing team.
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above

Please refer the Job description for details