Band 3 Clinical Services Administrator - Devizes

at  Avon and Wiltshire Mental Health Partnership NHS Trust

Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you, then this could be the job opportunity you are looking for.
We have a part-time admin vacancy within our Team. The role will involve working for the Community Mental Health Team, based at Green Lane Hospital, Devizes and Bewley House, Chippenham.
Due to the high volume of work, you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, formal supervision and access to the Employee Assist Programme.
You will have previous clerical and administrative experience and have a good working knowledge of all Microsoft Office packages.
You will need to have empathy and compassion for people who experience mental health issues. Working in Mental Health is very rewarding, as Service User’s care is at the heart of our work.
If you are someone who is able to work well under pressure, while remaining calm in challenging situations, who has a friendly, positive nature and enjoys working in a supportive team, we would like to hear from you.
The role is based at Green Lane Hospital in Devizes, and will include covering our admin office at Bewley House in Chippenham. Access to a vehicle or public transport is essential.
Hours are 22.5 hours per week covering Wednesday, Thursday and Friday from 9.00am to 5.00pm
To provide comprehensive administrative support to the Team Manager, Senior Practitioners and the wider Clinical Team within the North East Wiltshire Community Mental Health Team.
You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).
You will be the first point of contact for the Team and duties will include dealing with telephone enquiries and liaising with other Clinical Teams, Third Sector Health Care Providers and Outside Agencies.
You will be required to order supplies and stationery items. This will include using NHS supplies and non-stock ordering.
You will be required to type letters, produce documents, reports and agendas, this includes taking minutes at a variety of meetings. Note taking training can be provided by AWP.
The role is varied, and requires the successful candidate to be able to adapt to constant changes in workload.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

• Liaise with a wide range of stakeholders, both internal to the organisation and external, including:
• Medical Staff.
• Multidisciplinary Teams (Community or Inpatient).
• Services Users and Carers.
• Health and Social Care teams.
• Third sector/voluntary agencies.
• Community groups and local authority provision.
• Other statutory agencies e.g. Police, Ministry of Justice etc.
• Answering the main phones for the ward and dealing with enquiries.
• Taking accurate messages and passing them on in a timely manner.
• Uploading and recording information on RiO (Patient Electronic file).
• Health roster for clinical staff.
• Typing clinical letters and posting them, ensuring a copy is upload to RiO.
• Taking minutes of various meetings.
• Inputting information on to Health Roster.

• Liaise with a wide range of stakeholders, both internal to the organisation and external, including:
• Medical Staff.
• Multidisciplinary Teams (Community or Inpatient).
• Services Users and Carers.
• Health and Social Care teams.
• Third sector/voluntary agencies.
• Community groups and local authority provision.
• Other statutory agencies e.g. Police, Ministry of Justice etc.
• Answering the main phones for the ward and dealing with enquiries.
• Taking accurate messages and passing them on in a timely manner.
• Uploading and recording information on RiO (Patient Electronic file).
• Health roster for clinical staff.
• Typing clinical letters and posting them, ensuring a copy is upload to RiO.
• Taking minutes of various meetings.
• Inputting information on to Health Roster