Band 3 Community Patient Services Administrator

at  Birmingham Community Healthcare NHS Foundation Trust

We have an exciting opportunity to work within the Dental Community Services within Birmingham Community Healthcare Foundation Trust.
We are currently expanding our team and would welcome you to apply for this great opportunity. We have multiple permanent Patient Services Administrator vacancies available to support various clinics across Birmingham & Black Country.
Locations Include: Sandwell, Dudley, Walsall and Birmingham
The successful candidates will be based within a clinic and will be part of a multidisciplinary team, working closely with the clinicians and Nurses, supporting the patients experience within our Dental Services.
Paediatrics and Special Care are our main patient groups, and this role will be pivotal in supporting the patients experience within our service.
We are looking for a caring, responsive and dedicated individual(s)
The role involves management of the reception area, greeting patients, management of all patient bookings and preparing clinics. You will be taking patient payments and carrying out other administrative duties required for the smooth running of the clinics.
The role will also provide support to clinicians with any patient related admin tasks.
You may be required to cover other Dental Clinics within the Birmingham & Black Country localities including Walsall, Dudley and Sandwell.
It would be beneficial if you have access to a car.
Please contact the Specialty Manager should for more detail on the role and locations.
Providing Dental Reception cover for our busy Community Dental Service clinics.
Greeting Patients and checking demographics
Managing Patient enquires through email and telephone communication.
Supporting clinical team with admin related tasks
Preparing and organising clinical notes for sessions
Taking Payments of dental charges.
Booking management to include Bookings, Cancellations, and Rescheduling.
Data Validation as required
Waiting list management to support patient pathway.
Participate in Daily Team huddles and specialty meetings
Diary Management
Digital Patient booking systems
We are looking for individuals with a pro-active approach, good organisational and communication skills and a good knowledge of IT software/systems.

Please refer the Job description for details