Band 3 Patient Pathway Officer

at  Barking Havering and Redbridge Univ Hospitals NHS Trust

Evenings and Weekends
The We are looking for a highly motivated and conscientious individual to join us as a Radiology Patient pathway Officer.
We are looking for suitably qualified staff to perform clerical duties to provide support to Radiologists, Radiographers and Sonographers and to maintain smooth patient flows throughout the department.
You will be part of our Reception & GP Pending team.
The main duties will include using the Radiology Information and Careflow systems to access and record patient details and update their records.
You will be booking patients in for their appointment, as well as A&E & Urgent care patients.You will also use Careflow to register new patients.
The ideal candidate will need to be excellent on customer service, flexible, adaptable and a good team player but also be able to work on their own.
You may be required to work anywhere within the Radiology Departments across all sites of the Trust. The role requires working evening and weekends.
To provide a comprehensive administrative service which forms the solid foundation to allow the Radiology Department, Trust wide, in delivering a smoother, smarter and safer Radiology service with timely results to promote seamless, safe and high-quality care to enable the trust to achieve key targets.
To provide general administrative & clerical role including receptionist and dealing with information to deliver excellent customer services across different areas within Radiology
Register patient and add request with necessary document & information onto the system
Deal and prioritise both patients’ and staff query either face to face or on telephone
Provide appropriate support to Patients and Radiology staff
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nichola Ceesay, Recruitment Advisor, on 01708 435000 ext. 4176. Further details regarding the post may be obtained by contacting the manager as per the contact details above

Please refer the Job description for details