Band 4 Clinical Services Lead Administrator - North Somerset

at  Avon and Wiltshire Mental Health Partnership NHS Trust

Are you a an administrator looking for the opportunity to be part of a new, innovative and developing model of care for people in North Somerset? If so, we would love to hear from you. We are currently redesigning our community mental health services to meet the needs of the population we serve and have developed a new care model involving Primary and Secondary care, the Local Authority and Voluntary sector services to assist with people accessing services in a holistic and more timely manner.
This new service in Woodspring, North Somerset are looking for an approachable, organised and efficient team player to provide comprehensive administration and secretarial support.

You will have empathy with/and or experience of working with people who have experienced mental health distress and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given through peer support, regular formal supervision and access to the Employee Assist programme.

• Excellent interpersonal skills
• A sound knowledge of Microsoft Word processing, Excel and effective processing of data
• The ability to organise key meetings, events and conferences
• Able to prepare supporting documentation
• Ability to take accurate minutes and actions
• Prepare and present complex reports in a range of formats
• Able to plan own workload to meet regular deadlines
• Ability to be flexible and responsive

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Liaise with a wide range of stakeholders, both internal to the organisation and external.
Excellent communication skills, written and verbal.
Work within a multi-disciplinary environment
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems
Manage the organisation of key meetings
Type patient reports/correspondence/e-mails as required
Interpret and advise on data and office management functions
Prepare and present reports and a range of complex information in a range of format

Please refer the Job description for details