Band 5 Patient Pathway Supervisor

at  Barking Havering and Redbridge Univ Hospitals NHS Trust

An exciting opportunity has come available for a new band 5 Patient Pathway Supervisor (PPS) post. We are looking to appoint an enthusiastic and self-motivated individual to join the Children’s Directorate at Barking Havering & Redbridge University Hospitals Trust. The services including Paediatrics, NICU and Children’s Emergency Department.
The position is for 37.5 hours per week across 5 days, and you will be expected to work across both Queen’s and King George Hospital Site’s at times.
We are seeking applications from candidates with a proven NHS background, with experience of RTT and PTL management, outpatients booking knowledge, HR policies and leadership skills. Can demonstrate excellent team management skills, high standards of organisational skills and the ability to continually ensure that processes are correctly followed.
The Patient Pathway Supervisor will also show good judgement when deciding which issues to resolve and which should be escalated, and use of IT systems will be a key part of the role. This role requires someone who has some knowledge of medical staffing and has already worked in similar areas and can demonstrate their knowledge and skills will transfer into this role successfully.
The Patient pathway Supervisor will be overseeing the administrative and clerical processes to enable a high quality, effective and focused service to be delivered, with the utilisation of standard operating procedures to ensure achievement of all KPI’s. Good communications skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines. The post holder will be expected to organise and prioritise own workload and to assist colleagues to always ensure the continuity of service.
Supervise and support the Patient Pathway Co-ordinators (PPCs), Patient Pathway Administrators (PPAs) and Medical Staffing Co-ordinator within their teams, ensuring high quality patient experience and assisting service development to maintain this.
The post holder will be expected to contribute to the collection and analysis of data, assess the service needs, develop improvement programmes and implement subsequent action plans where necessary.
Oversee data capture and challenges to support the delivery of the 18-week RTT standard including attendance at PTL and review of longest waiters.
Carrying out specialized data audit for the supported services.
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nadeem Arif, Recruitment Advisor, on 01708 435000 ext. 5938.
Further details regarding the post may be obtained by contacting the manager as per the contact details above

Please refer the Job description for details