Band 8a Service Manager

at  Birmingham Community Healthcare NHS Foundation Trust

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.
The role involves working in partnership with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe services listed within appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.
The Service Manager will, along with the Service Clinical Manager / Matron lead on the development of relevant services and see that they contribute to the performance of the Division overall.
The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a “Great Place to Work”.
The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager. This will include the rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (e.g. Estates/IT).
The post holder will also need to engage, support and develop high performing teams; promoting effective structures and processes and a culture of delivery and collective working and have line management responsibility across multiple services and hold overall budgetary responsibility for the Service(s).
The Service Manager is expected to work as part of a cohesive team and, when necessary, to take lead responsibility for divisional issues outside their immediate sphere of responsibility.
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people’s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Please refer to the attached Job Description/Person Specification for more details regarding the post

Please refer the Job description for details